Terms and Conditions

Charges

Cleaners should be paid directly, on a weekly basis, at an agreed rate per hour worked. The Agency fee is payable on receipt of a monthly invoice or by monthly standing order. If the sum payable has not been received by Houseproud by the due date, Houseproud reserves the right to charge the client interest at 2% above the prevailing Bank of England Base Rate, for each day that the total amount remains outstanding or any part remains unpaid. Cleaners provided by Houseproud are recruited for each client and supervised in exchange for an Agency fee. This fee is charged at an hourly rate and must be paid if additional hours are worked. If additional hours are required, a request should be made by telephone, or email to Houseproud’s office and not agreed informally with the cleaner. Every effort will be made to ensure that, if at all possible, the client’s requirements are met.To protect the goodwill of the Company all cleaners enter into an agreement with Houseproud. This agreement restrains them from carrying out any unauthorised work for any of Houseproud's clients and in the event of them leaving Houseproud, for whatever reason, for a period of twelve months from the date their contract with Houseproud was terminated.Houseproud will make a charge of 12 month’s fees, if a client employs any of Houseproud’s cleaners in any cleaning or domestic capacity whatsoever (other than officially through Houseproud’s office) either directly, or on behalf of any third party, and regardless of whether such employment is at the address shown in this letter, or at any other address within a 25-mile radius of Houseproud’s Tunbridge Wells office. In this context, employment in a domestic capacity includes (but is not limited to) cleaning, ironing, nanny/home help, and nursing care.

Bank Holidays

Houseproud does not operate on Bank Holidays. Clients whose regular cleaning day falls on such dates should contact Houseproud by telephone, email or otherwise in writing, at the earliest possible opportunity if they wish to request an alternative cleaning date. Houseproud is unable to guarantee that it will be able to make alternative arrangements, in such circumstances, but where possible every effort will be made to ensure that a cleaner is provided. 

The Christmas Period

Houseproud will be closed from 24th December until 1st January inclusive. The normal service will resume from 2nd January or the next working day and your cleaner will arrive on the usual day, during that week. 

Cleaner's Absence through Sickness or Holidays

In the event of a cleaner being absent through sickness and/or holidays every effort will be made by Houseproud to provide an alternative cleaner although this cannot be guaranteed. The replacement cleaner may not be able to clean on the usual day, but will be organised to arrive at a mutually convenient time. 

Working Environment

Houseproud may refuse to carry out any work if in its absolute discretion it considers such work to be of a hazardous and/or excessively unpleasant nature, and/or beyond its technical ability, and/or if the Company, its client(s), or any third party, could suffer loss, damage, or injury, as a consequence of carrying out such work


Cleaning Equipment

Houseproud's clients are responsible for providing water, electricity, all cleaning and/or polishing preparations and equipment. All electrical equipment (e.g.: vacuums, irons and floor polishers) should be in good working order. 

Accidental Damage

In the event of a cleaner causing accidental damage to a client’s property, an insurance claim may be considered by our insurance company, if the item has a value of more than £500. In the event of the claim being allowed the client will be made responsible for paying the first £150 for each claim. Any accidental damage under £500, should be covered by the client’s own Household Insurance policy.No claims for bleach damage shall be accepted.The client should have adequate insurance cover in place, against liabilities to the cleaner and should be able to produce a copy of their insurance policy and certificate of insurance if requested by Houseproud.

Holidays

A period of one week's notice is required if you decide that you do not require the services of your cleaner. Otherwise the company may at its discretion charge the full agency fee. This notice should be made either by telephone, email, or otherwise in writing. Any notice given shall be deemed to take effect on the date of receipt of your letter or telephone call.

Notice period

If you wish to discontinue with the services of Houseproud a period of one month’s notice is required and should be given either in writing, email, or by telephoning the company’s office.

Amendments

Houseproud reserves the right to amend the terms and conditions of this agreement and shall give 30 days notice of its intentions to do so.

​